FAQ
Orders and shipping
When will my order ship?
Every piece is finished and ready to go. Orders usually leave my studio in New Hampshire within 1 to 3 business days, and you'll get a tracking number by email as soon as yours ships.
How much is shipping?
Shipping is free anywhere in the United States on orders of $100 or more. For other orders, the cost is worked out at checkout.
Where do you ship from?
Everything ships from my studio in New Hampshire, packed by me.
Do you ship outside the United States?
Yes. The shipping cost for your country is shown at checkout. If your country isn't listed, email me at sales@aebsilver.com and I'll see what I can do.
How will my jewelry arrive?
Each piece comes in a gift box, ready to keep or to give. These are not wrapped.
Do you charge sales tax?
Sales tax is added at checkout where the law requires it, based on where the order is shipped.
What forms of payment do you accept?
All major credit cards, Shop Pay, and the other options shown at checkout.
Returns and refunds
Can I return a piece?
Yes. You have 30 days from the day your piece arrives. Email me at sales@aebsilver.com first and I'll send a prepaid return label with instructions. Please don't ship anything back before that, as I can't accept a return I don't know is coming. The piece should come back as it left: unworn, in its box.
What if my piece arrives damaged or isn't what I ordered?
Look your order over when it arrives. If a piece is damaged, defective, or not what you ordered, email me straight away and I'll make it right.
Can I exchange a piece?
Every piece is one of a kind, so there's no like-for-like swap. Return the piece, and once it's back, buy the one you'd rather have.
When will I get my refund?
When your return arrives I'll check it over and email you. Approved refunds go back to your original payment method. Banks sometimes take a few days to show it.
Can I return a custom piece?
Custom-made pieces are final sale.
I live in the European Union. Are my rights different?
If your order is delivered within the European Union, you have 14 days from delivery to cancel or return it for any reason, under the same conditions.
The jewelry
What metals do you work in?
Mostly sterling silver and fine silver and gold, made and finished by hand in my studio. Some pieces have stones or a darkened patina. Each listing says exactly what the piece is made of.
How do I know my ring size?
Each ring is one of a kind and made in the size shown on its page. If you're not sure of your size, any jeweler can measure your finger for free, or email me at sales@aebsilver.com and I'll help.
How do I care for my silver?
- Store pieces dry, ideally in their box or a small bag, away from air and moisture.
- Take jewelry off before swimming, showering, cleaning, or putting on lotion and perfume.
- A soft polishing cloth brings back the shine.
- On pieces with a dark patina, polish gently and skip dip cleaners, which remove the patina.
Do you take custom orders?
Sometimes. Email me at sales@aebsilver.com with what you have in mind and we'll talk it over.
My email list
Do you have a discount for new customers?
Yes. Join my email list at the bottom of any page and I'll email you a code for 20% off your first order. I only write when a new collection arrives, never more.
Still have a question? Email me at sales@aebsilver.com.